Refund policy
Returns & Refunds Policy
At Silver Lining Fashions, customer satisfaction is important to us. Please read the following carefully before placing an order:
1. Returns
-
Returns are accepted only for defective or damaged products and the product will be replaced within 3-7 days after receiving the returned product.
-
You must notify us within 24 hours of receiving the product, along with clear photos or videos showing the defect.
-
Once approved, the product must be returned unused, with all original tags and packaging, within 7 days of confirmation.
-
Return requests for reasons other than damage (e.g. change of mind, dislike of fabric/fit) will not be accepted.
2. Exchanges
-
Exchanges are allowed for size issues, subject to availability.
-
Exchange requests must also be raised within 24 hours of receiving the product.
-
Custom sizing or limited edition pieces may not be eligible for exchange.
3. Refunds
-
Refunds are not issued.
-
In cases where a return is approved (due to damage or defect), but if the product is unavailable, a gift card will be issued instead, valid for 3 months from the date of issue.
-
Shipping charges (if any) are non-refundable.
4. Non-Returnable Items
-
Custom-made or sale items are final sale and cannot be returned or exchanged.
For any concerns, please contact us at:
📧 hello@silverliningfashion.in